Customer Relationship Management (CRM) (TOT)

Module 1.CRM Software Training (TOT): Using systems like Salesforce or Microsoft Dynamics.

Module 2. Customer Loyalty Programs (TOT): Designing and implementing loyalty strategies.

Module 3. Customer Data Analytics (TOT): Training on analyzing customer data for insights.

Module 4. Customer Retention Strategies (TOT): Methods for maintaining long-term customer relationships.

Module 5. CRM Implementation (TOT): Steps for deploying CRM systems in businesses.

Module 6. Customer Communication Skills (TOT): Teaching communication techniques for client management.